The Call Center is an intelligent calling capability CPaaS (Communication Platform as a Service) platform offered by BUKA. Easily build personalized customer service systems for enterprises, supporting features such as group call transfers to agents, proportional outbound calls, intelligent call strategies, and more, to enhance both call efficiency and customer experience.
Group Call Transfers to Agents
Transfer calls to human agents through group calling.
conditions: 1. Transfer after completing the group calling task. 2. Transfer after receiving key feedback.
Proportional Outbound Calls
Automatically adjust concurrent group calls to maintain the proportionality between the number of available agents and the number of ongoing group calls.
Agent Group Call Strategy
Automated routing and distribution of calls to agents based on priority, with automatic transfer upon timeout and customer wait queue management.
Call Center Agent Management
Creation and management of call center agents, including agent status management: available, busy, offline.
Comprehensive Call Detail Records (CDRs)
Consolidated records of group calls and phone calls, with added fields for hang-up reasons and call types.